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Sivamo

Support

Questions about your account, a group or a trip? Write to us, find help in the app, or start with the answers below.

Write to us

Write to support@sivamo.app from the email of your account. Tell us what happened, on which screen, and the name of the group or trip, if there is one.

We answer within 14 days.

Email support

To report a problem or send an idea with screenshots, you can also send us feedback from this page, without opening your email.

Help in the app

In the app, Help and feedback has the help articles for every screen, with a search box, and Send feedback. When the support assistant is on, it also answers your questions from the help articles.

  • On a phone: open Settings, then Help and feedback.
  • On a large screen: open the menu with your email at the top right, then Help and feedback. The round button at the bottom right opens it too.
  • Without an account: open the menu at the top right, then Help and feedback.
Open the app

Common questions

How do I sign in?

Sivamo has no passwords. Write your email and press Send the code: a 6-digit code comes by email and lasts 10 minutes (check your Spam folder too). You can also continue with Google, Apple or Facebook, where you see their buttons.

Sign in
How do I join a group I was invited to?

Open the invite link from your group, press Join the group and write the name the group knows you by. You don't need to install anything, and you need an account only if the group asks for one.

Do I have to pay?

People you invite into your groups never pay. Your plan covers every group you own, and organizers who sell departures have their own plans. What each plan includes, and what it costs, is on the pricing page.

See the plans and prices
Is there an app for iPhone and Android?

Sivamo works in the browser and as an app for iPhone and Android, with the same account, the same groups and the same data: what you do in one shows up in the other. In the browser, you can also put Sivamo on your phone's home screen.

How do I turn on notifications?

On the phone you take with you, open Settings, then Notifications, and press Turn on. For each kind (the chat, plan changes, the evening briefing, payments) you choose push, email, both or neither. Without an account, use Notification settings at the bottom of our emails.

Open the notification settings
Does the trip work without internet?

Yes. Open the trip once with internet: the phone keeps a copy and refreshes it every time you open it. In the trip, Offline shows whether it is saved (The trip is on this phone). What you change without internet is sent when you are back online; what is kept depends on the group's plan.

How do I delete my account?

In the app, open Settings and press Delete account, at the bottom. If you can't sign in anymore, write to us from the email of the account.

How to delete your account
What do you do with my data?

The privacy policy says what data we collect, why, how long we keep it, who we share it with and what your rights are. Who in a group sees your name, you choose in Settings, under Who can see me.

Read the privacy policy